What Is ICBC Physiotherapy?

ICBC physiotherapy provides publicly funded treatment for anyone injured in a motor vehicle accident in British Columbia, whether you were driving, a passenger, cycling, or walking. If your ICBC claim has been accepted, you can access physiotherapy right away, no doctor's referral required. Kaizen Health Physiotherapy is an ICBC approved provider in downtown Victoria, treating whiplash, soft tissue injuries, back and neck pain, and concussion symptoms following a collision. We submit treatment plans directly to ICBC on your behalf, so you can focus on recovery instead of paperwork. We bill ICBC directly for your approved treatment, so there is no extra charge to you beyond what ICBC covers.

How We Approach ICBC Physiotherapy at Kaizen Health

Motor vehicle accidents can affect the body in many different ways. Whiplash, soft tissue injuries, concussion symptoms, and pain affecting the neck, back, shoulders, or other joints may not always appear immediately and can change over time.

At Kaizen Health, our Registered Physiotherapists, Adrien Girones and Marc Baltazar, look at the full picture of how your accident has affected your body and your ability to function. Adrien brings over 11 years of international physiotherapy experience with advanced training in IMS, Spinal Manual Therapy, and craniosacral therapy. Marc brings extensive international clinical experience, including treating patients recovering from workplace injuries, motor vehicle accidents, and veterans' health needs. Together, they take an individualized, evidence-based approach, combining manual therapy, progressive exercise, and techniques like IMS and dry needling to address your specific needs and goals.

Your care evolves as you do. As symptoms improve and your function returns, we shift the focus toward rebuilding strength, confidence, and capacity, helping you get back to work, exercise, and the activities that are part of your life.

How Kinesiology Supports ICBC Recovery

Recovery doesn't stop when your pain starts to improve. Rebuilding strength, endurance, coordination, and confidence is an important part of returning to your normal activities.

Our kinesiologist, Grace Allen, works alongside physiotherapy to provide individualized, exercise-based rehabilitation for ICBC patients. Kinesiology helps bridge the gap between injury recovery and the demands of everyday life, whether your goal is returning to work, getting back on your bike, resuming exercise, or simply feeling comfortable and capable in your daily activities.

At Kaizen Health, physiotherapy and kinesiology work together throughout your recovery, with your rehabilitation progressing as your needs and abilities change.

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What to Expect at Your ICBC Appointment

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Initial Assessment

We assess your injuries, movement, and pain patterns to understand what happened and what you need.
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ICBC-Approved Treatment Plan

We build a treatment plan that matches what ICBC has approved for your claim.
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Hands-On Care, Billed Directly

Sessions combine manual therapy, guided exercise, and techniques like IMS and dry needling where appropriate. We bill ICBC directly, so there is no extra charge to you beyond what ICBC covers.

Outcomes You Can Expect From ICBC Physiotherapy

Most patients notice less pain and better range of motion within the first few weeks of consistent treatment. Treatment plans are built around getting you back to work, driving, and daily tasks safely, not just symptom relief. We keep clear clinical notes and progress reports so your ICBC claim reflects the treatment you actually received.

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Frequently Asked Questions About ICBC Physiotherapy

No. Once your ICBC claim is accepted, you can book physiotherapy directly with us. No doctor's referral is required.
No. Kaizen Health bills ICBC directly for your approved treatment. There is no extra charge to you beyond what ICBC covers, and no reimbursement process for you to manage.
We treat whiplash, soft tissue injuries, back and neck pain, and concussion symptoms resulting from motor vehicle accidents.
As soon as your ICBC claim is accepted, you can book online or contact our Victoria clinic directly. Earlier treatment generally supports a smoother recovery.

Book your ICBC appointment today!

No referral needed, direct ICBC billing available

Kaizen Health is an ICBC approved provider serving downtown Victoria. We bill ICBC directly for your approved treatment, so there is no extra charge to you beyond what ICBC covers.

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Kaizen Health Physiotherapy

860 View St, #102
Victoria, BC
V8W 3Z8

236.478.7595

info@kaizenphysiotherapy.ca

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